Environmental, Social and Governance policy

Our vision and goals

We want to be an environmentally and socially responsible company that creates sustainable long-term value for everyone we work with.

• Profitability with ethical, environmental and social responsibility
• ESG practices built into our business, operations and value chain
• Best-in-class ESG ratings

Ethics, transparency and accountability

Every employee acts on behalf of the company with professionalism, honesty and integrity.

• Business decisions and transactions are fair, transparent and open to scrutiny.
• Decisions are taken at the most appropriate level, and each person is accountable for what is entrusted to them.
• We do not support any political party or candidate, and we give no company funds or property to political campaigns.
• Employees put the interest of the customer, the public and the company above their personal interest, and avoid conflicts of interest.

Sustainable and safe products and services

We aim for products and services that bring a measurable social or environmental benefit and do not deplete resources. We promote environmental and safety awareness among our employees, suppliers and contractors.

People

• Health and safety. We provide a workplace that is safe, healthy and respectful, with healthcare benefits and medical cover for all employees.
• Development. We have defined training and development programmes for all staff, mentoring, and company-wide tools for sharing knowledge.
• Equal opportunity. We provide equal opportunities in recruitment and during employment, irrespective of gender, race, religion, disability or sexual orientation.
• No forced or child labour. We do not use child labour, forced labour or any form of involuntary labour.
• A workplace free of harassment. All employees have access to a procedure for raising and resolving grievances.

Stakeholders and human rights

We respect the interests of everyone affected by our work and resolve differences in a just, fair and equitable manner. We adhere to the human rights laws and to the guidelines of the International Bill of Human Rights, and promote awareness of human rights across our value chain.

Environment

We work in an environmentally friendly manner, protect the environment and prevent pollution. Our goal across all operations is to reduce, reuse and recycle.

• Minimising the consumption of electrical energy and natural resources
• Encouraging the use of renewable and sustainable resources
• Complying with all legal requirements related to the environment
• Giving priority to environmentally friendly processes when introducing a new process, product or service
• Setting, maintaining and monitoring environmental objectives and targets

Our environmental management system has been certified to ISO 14001 since 2020. See our certifications.

Public policy

We respect the legal and regulatory framework of the countries we operate in. When we seek a change in policy, we do so through trade and industry chambers, and never to benefit ourselves alone.

Customers and suppliers

• Customer complaints are registered, resolved in time and reported to top management, and we ask for feedback on how they were handled.
• We run customer satisfaction surveys periodically.
• We have a code of conduct for our vendors and suppliers.

The policy is reviewed and updated when needed and when regulations change.